FREQUENTLY ASKED QUESTIONS

ORDER INFORMATION

Why consider TYDoll sex dolls?

TYDoll is an international and professional adult doll vendor. We’re the officially authorized vendor of TPE/Silicone sex dolls, and we have cooperated with many famous brand sex doll manufacturers, such as WM etc. View our doll brand authorization certificate here.

All of the branded sex dolls you purchased on tydoll.com are 100% authentic sex dolls ONLY. We have got authorization certificates from multiple TDF accredited manufacturers. Some manufacturers don’t provide certificates, but you can track all your orders from the original manufacturers. Also, we are an approved and verified sex doll vendor on TDF. NO COUNTERFEIT HERE! So… if you’re looking for a REAL sex doll, you’re in the right place.

TY Doll is dedicated to delivering an exceptional online shopping experience for sex dolls by presenting a selection of top-quality, reasonably priced dolls accompanied by excellent customer service. We stand as the premier global platform for online sex dolls, catering to a broad spectrum of customer preferences with our diverse range of dolls. The lifelike sex dolls in our collection are crafted from medical-grade TPE or Silicone materials, ensuring quality and safety. Furthermore, we offer personalized customization services for your chosen real doll, allowing you to tailor it to align with your intimate desires and fantasies.

Have fun as you sample through some of our top collections!

Is TYDoll store legit?

Yes, TYDoll store is legit. TYDoll is a new international and professional adult doll vendor. We’re the official authorized vendor of TPE/Silicone sex dolls, and we have cooperated with many famous brand sex doll manufacturers, such as WM etc. View our doll brand authorization certificate here.

How to order a sex doll? Will I get freebies?

1. Browse our extensive line of dolls and select your match.

2. Review the description, then select the custom options that are available to make the doll even more amazing

3. Click the ‘Add to Cart’ button after you have added your custom options. Go to ‘View Cart’ and then ‘Check Out’.

About Free Gifts

We do provide some free gifts if you buy a sex doll from TY Doll. You can get instruction manual, wig, comb, vaginal irrigator and even a soft blanket for your doll.

 

Are sex dolls legal / Will this doll pass customs?

Yes, adult-looking dolls are legal in every western country. All sex dolls on tydoll.com are legit, please rest assured to buy.

What is the order process?

1. Select and Customize Your Sex Doll
Feel free to ask us any questions here.

2. Payment Process
We provide the following payment methods for your doll:

PayPal
PayPal Express Visa & MasterCard
Layaway/Multi-Card Payment (No Interest, No Hidden Fee)

3. Production
It takes 1-3 weeks depending on the brand you select to produce a sex doll.

4. Confirmation
We show you pictures of your sex doll for confirmation before we arrange the shipment.

5. Shipping & Customs
We send a tracking number to your email box within 3-4 days once your doll is shipped. The delivery takes 7-12 business days. 

6. Delivery & Review
Upon receiving your sex doll, it's important to handle and use it with proper care. For detailed guidance on cleaning and maintenance of your sex doll, please refer to this informative guide. Should your doll arrive with any defects and remain completely unused, we offer a return option, provided you contact us within 24 hours of receiving the doll. For a comprehensive understanding of our return policy, please visit this page. Additionally, if you are pleased with both our service and the product, we would greatly appreciate your feedback in the form of a review.

SHIPPING INFORMATION

What shipping company do you use?

Our shipping partners are UPS and FedEx etc. We use them to expedite shipping and ensure safe delivery.

Which countries do you ship to?

We ship to any country in the world

What is the shipping cost?

TYDoll offers worldwide free shipping for your convenience. 

How to get my tracking number?

Once your doll is ready for shipment we will send you the tracking number via Whatsapp.

How long will it take to get my doll?

Once payment has been made, we start produce your doll within 24 hours. Your doll should be ready for shipping within 7-14 days and delivery normally takes 7-12 business days. Custom dolls can take up to a month to produce depending upon the options you chose. Most dolls arrive after 2-3 weeks of placing your order.

PAYMENT INFORMATION

Can I use a promo & coupon code?

Yes, you can! Whenever we run promotional offerings, you may apply this advertising code to your order by typing it in or copying and pasting it into the coupon code box and then clicking the ‘Apply coupon’ button to revise your cart total.

How can I pay?

TY doll offers two payment options for your security: PayPal or Credit cards.

Are my online payments secure?

Your privacy and payment security are very important to us!

We use the SSL protocol to encrypt all information. You can see the green padlock to the far left on the URL bar followed by ‘https://’ rather than just ‘http://’ which is non-encrypted.

Our back end (corporate) system is fully protected and we use PayPal for additional safety and privacy.

Can I change or cancel my order?

Yes. If you wish to cancel your order, please send us your cancellation request as soon as possible via WhatsApp or email. The following rates for cancellation and restocking fees apply based on when you notify us of this request:

Within 4 hours – you will receive a 93% refund.
Within 24 hours – you will receive an 80% refund.

Note: You cannot cancel an order for a ‘custom’ doll at any time. We cannot refund you for a doll made to your specifications.

SEX DOLL INFORMATION

Can I return my doll if I am not satisfied?

Customer service is very important to us. If your doll has any defects when receiving it and has not been used in any way, we can arrange the doll been returned as long as you notify us within 24 hours of receiving your doll. However, we do not cover the return shipping costs.

We will either repair or replace the doll depending on the level of defect.

What is the difference between TPE and Silicone?

TPE Sex Doll:
Pros
1. More Affordable

2. More Realistic

3. Thermal Stability

4. Flexibility in every free sex position

5. Completely Safe

6. Odor-Free

Cons
1. More Sensitive to Stains

2. Frequent Maintenance

3. More Sensitive to Heat

Silicone Sex Doll:
Pros
1. Hyper Realistic Appearance

2. Easy to Clean

3. Less Sensitive to Heat

4. Low Maintenance

Cons
1. More Expensive

2. Less Flexible

3. Low Elasticity

TPE VS Silicone Sex Dolls – Which is Better for you?

Click here to learn more!

How long do sex dolls last?

TPE and Silicone sex dolls can last for years if you use and care them in the right way.

How to store a sex doll

The sex doll should be stored either on its back on a soft surface, or upright (but not standing on its feet). It should have a neutral position, which is approximately how it came in the box. Common options include laying it in a bed or the box it came in, or hanging it in a closet if it comes with a hook for the neck thread. 

How to clean a sex doll

To avoid bacterial buildup, we recommend a thorough clean every 14 days. Consider cleaning more frequently depending on your usage.

Use a mix of antibacterial soap and clean tepid water, and gently massage the doll skin with your hands, or pat down with a light sponge. Don’t get the neck and head too wet or immersed in water when washing your doll, as this can cause any of the metal components to rust. If you get the metal components wet by accident, be sure to dry them immediately to prevent rust.


You can shower or bathe your sex doll.